Comments on: US Airways Screwed Me Out of Money After Their Plane Broke

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Sun, 11 Dec 2011 22:14:56 +0000

[...] US Airways Screwed Me Out of Money After Their Plane Broke [...]

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Mon, 17 May 2010 22:40:30 +0000

[...] US Airways Screwed Me Out of Money After Their Plane Broke [...]

By: CH

CH — Thu, 22 Apr 2010 01:38:37 +0000

The US AIRWAYS saga continues……they could not understand why a CVG to ATL flight would be affected by an international flight from ATL being delayed for 5 DAYS. Actually suggested I just go and wait for the 5 days til my international flight was able to take off…..what a bunch of hooey….NO ONE COULD DO ANYTHING>>>>>>>> or so they said.

By: Craig

Craig — Tue, 16 Mar 2010 01:28:30 +0000

@Smart It cost me more money to book 2 one way tickets than to book a roundtrip ticket, $257 to be exact I lost. There was no trying to swindle the system like I previously mentioned to you earlier, just wanted to get down there and get back. I do not have a poor attitude, and if you lost money and a vacation day, you probably would be upset to. I would love a voucher as well, that way the company still makes the sale, and I just get a new flight, although that was never an option. Like stated before, my lack of knowledge of a multi-city option is my own fault, but that doesn’t mean a company should look at loopholes and fine print to not help out a customer. I have heard worse stories than mine regarding USair and their customer service department. Not really sure what my choice of paint color in a room means, but then again it’s easy to attack someone behind a fake name, email address, and lack of a picture.

By: Craig

Craig — Tue, 16 Mar 2010 01:24:09 +0000

@Rick I acknowledge that my lack inexperience with not booking a multi-city is something to consider and like I mentioned earlier USair is technically right by law and their rules and policies, nothing which I dispute. But the fact of the matter is their plane broke and regardless of loopholes and fine print, a company should look out for their customers first and help them out when they mess up. Not turn around and say sorry, you’re screwed. Now if they don’t care about customer service like a bunch of airlines do, then they do what they do. But if you by an item from a store, and for whatever reason don’t want it and now want to return it even if it doesn’t fully meet the return guidelines, the company will still take it, because it’s the right thing to do by the customer. I’m confused with where you think 2 one way trips would be cheaper. My one way return flight was $257, it would have been cheaper to book a round trip and I opted for 2 one ways because I was unaware of the multi-city option. Call me stupid if you like fine, but I wasn’t trying to screw them out of money. I would love a voucher, a way the company still makes the sale and I can still get a flight, but that was never an option either.

By: Smart Traveler

Smart Traveler — Fri, 12 Mar 2010 18:38:25 +0000

Right on Rick! Craig, you were trying to save money and go against (ANY airlines) company policy by purchasing 2 one-way tickets. No refunds for trying to swindle the system. I guess I shouldn’t be surprised by your poor attitude here on your blog though…I mean come on! Look at the color you chose to paint the room you shot your viceo from!! Did you save a few bucks on paint as well?

By: Rick

Rick — Fri, 12 Mar 2010 17:36:27 +0000

USAir did the right thing here..they dont owe him a refund for the return trip..If he had booked a roundtrip reservation it would be different..he didnt mention how much he paid for the return ticket (my guess is $69) so he was trying to be cheap and it backfired on him..USair is correct..the florida to DC flight had nothing to do with his outbound flight..He sounds like one of those complainers typical on this route that want everything for nothing..(plays violin) boo hoo..next time buy a roundtrip ticket.

By: a

Sun, 07 Mar 2010 17:09:28 +0000

If something like this every happens again ask for a manager. Usually a manager will be more helpful. Honestly I’d try calling again, explain the situation and if you go nowhere talk to a manager. If you’re not informed you are on a flight you can’t be expected to be on it.

Also, as much as possible you want all of your flights to be linked. I’ve had friends book international flights out of a major city and a seperate flight to get to the major city. If the first flight gets canceled the international flight is forefighted. Multi-city is your friend in the future if you do a similar flight.

By: Smart Traveler

Smart Traveler — Wed, 03 Mar 2010 01:40:46 +0000

You know guys, in all seriousness, whether it’s Southwest kicking a fat person off of their flight or a pissy USAir service rep…this crap happens all the time, at every domestic airline. Put your experiences in perspective, and give a quick thought to Haiti or Chile. Seriously…your friends and grandma will be just peachy until your next visit.

By: Craig

Craig — Wed, 03 Mar 2010 00:52:05 +0000

@Annoyed Companies should do right by their customers, not put small print details in which can hurt them. Sure legally they are not liable, but does that make it right? They get bad press all the time like this for similar situations. Imagine they did the right thing to me or someone else. I would have wrote a post praising their customer service, that would have been up on consumerist.com and now there is a completely positive perception about them instead of the same ugly one we always see. Sometimes it should be about doing whats right.